1. Data controller
Data controller: Santiago Miguel Molina Coneo.
Trade name: ATHIS GROUP.
Location: Barranquilla, Atlántico, Colombia.
Email: contacto@grupoathis.com.
Phone: +57 322 383 0384.
2. Information that may be processed
Depending on the service contracted, the information processed may include names, phone numbers, messages, files, receipts, information related to projects and operations, interaction dates and technical identifiers needed to run the automated process.
3. Purposes
- Processing requests and running automations.
- Organising, validating and storing operational information.
- Generating records, reports and traceability.
- Providing support and maintaining service continuity.
- Preventing unauthorised use and security incidents.
4. Technology providers
Third-party platforms may be used to provide services, including providers of messaging, automation, hosting, cloud storage, productivity and artificial intelligence services.
5. Retention
Information is retained for as long as reasonably necessary to provide the service, maintain traceability, handle requests, resolve incidents and meet applicable legal or contractual obligations.
6. Security
Reasonable measures are applied for access control, credential management and separation of permissions. No system can guarantee absolute security.
7. Data subjects’ rights
Data subjects may request information about their data, correction, updating or deletion where applicable. To submit a request, email contacto@grupoathis.com.
8. Changes to this policy
This policy may be updated when services, providers or applicable requirements change. The current version will remain published on this page.